For any size exchanges or returns, please visit this link and we can assist you from there.

If we are unable to complete your request in the link above, please email contact@sunnytailsdogleashes.com with your order number and request.

We accept returns and exchanges up to 30 days from when a product is received for products that are not used and in new condition, or are happy to offer store credit for you to purchase something else in our shop. Customers will be responsible for paying for shipping costs for returns and exchanges.

Due to the limited-time nature of our promotions (including gift with purchase offers), we are unable to offer retroactive discounts or price adjustments on previous orders.

Please allow up to 7 business days for processing your order. If for some reason you need your order to go out ASAP, please email contact@sunnytailsdogleashes.com and we will do our best to ship it out as soon as possible!

Standard shipping within the U.S. is 4-6 business days. Priority shipping is 2-3 business days.

Shop Sunny Tails is not responsible for any package that is lost or stolen during its shipment to you.

Standard shipping to Canada is $10.00 and will take 1-4 weeks. Orders over $100 ship free to Canada.

We ship internationally to 54 other countries (listed here) for a flat rate of $15 and will take 1-4 weeks. Orders over $150 ship free.

Please note, Shop Sunny Tails is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs.

Please note USPS may be experiencing delays due to the ongoing pandemic, so please keep that in mind as well.

If your package has shipped and you've entered the incorrect address, and it is returned to the sender we do require you to pay for shipping a second time to have the package reshipped.

Share details about your shipping policies, item returns, or customer service.

If you made a mistake in your order please email us at contact@sunnytailsdogleashes.com immediately. We will not accept order cancellations after it has been 24 hours since the order has been placed.

Please verify your shipping address before processing your order to ensure it will be delivered to the correct address. If the address you entered at checkout is incorrect, please email us ASAP at contact@sunnytailsdogleashes.com. If your package has not shipped, I can still change your address!

Shop Sunny Tails it not responsible for replacing or refunding lost, stolen, or missing packages - we count on USPS to deliver your package once it leaves our shop. Once it leaves my hands it is out of my control. If the postal service loses your package, please file a claim at this link.

If you require assistance in finding your tracking number, please email us at contact@sunnytailsdogleashes.com and I would be happy to find it for you :-)